How to Report Unknown Transaction/s in GCash

What to do if someone made unauthorized transactions using your GCash account? Nowadays, scammers and hackers are all over the internet so we have to be careful of our Online Cash accounts. If there are an option for two-way authentication on our account then it is better to apply it to our account.

Here are the step-by-step Tutorial How to Report Unknown Transaction/s in GCash:

If you are aware of your hacker’s information (name and contact number), follow these steps to properly file a ticket:

STEP 1: Reset your MPIN if you can still access your account. Learn how to reset your MPIN through How can I change my MPIN?

STEP 2: Submit a ticket within fifteen (15) days if there was an unauthorized transaction on the app and 24 hours if your card(s) were included. 

    STEP 1: Submit a ticket to the Help Center. A GCash representative will get back to you within 24             hours to help you log in to your account.

    STEP 2: Enter your email address and GCash-registered Full Name

STEP 3: In the GCash-registered Mobile Number field, enter the number that has been taken over.

STEP 4: Select My GCash Account as the Concern CategoryAfter selecting My GCash Account, select My account was hacked

STEP 5: In the Explain your concern field, include why you think your account has been compromised

• Common signs that your account has been compromised are:Your MPIN no longer works
• Unauthorized transactions are present in your GCash Transaction History
• There are transactions in your linked accounts that you don’t know about

STEP 6: Enter the Alleged Fraudster’s GCash Number in the Alleged Fraudster’s Number field, and if possible, indicate the Alleged Fraudster’s Full Name

STEP 7: Enter the GCash Reference No. of the unauthorized transaction. If you have lost access to your account, the reference number can be retrieved via SMS.

For more information, please visit the official GCash page.