Ninja Van is not a reliable courier, as per my experience. A customer ordered from our Lazada store on March 13, 2023, and on the same day, we prepared the customer's order. Usually, it was LAZADA Express or LEX Ph who used to pick up orders from our stores but for this particular order they assigned Ninja Van as the courier but the latter did not show up as four days had already lapsed. What we did, was we initiated to go to their office in the City to drop off the item, but we were told that they are not accepting drop-offs. So to wrap up the story, Ninjavan is not really a reliable courier. J&T, Lazada Express, LBC and JRS are way better couriers, especially for a small business like ours.
You can see below a screen capture from the Lazda Sell Center app that the item has been ready for shipping since March 13, 2023, but Ninjavan seems not connected to Lazada System as they did not even bother to call us for the last four days just to inform us if they are going to collect the item from our store.
I already made a request from Lazada seller service to transfer logistics and not to assign Ninjavan to our store. We have also advised our customer to re-order the item and choose a better courier other than Ninjavan.
For those who are planning to put up a Lazada or Shopee Store make sure you make a request for your preferred logistic partner so you won't get in trouble with logistics delay.
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