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 What to do if your Maya Account is declined or put on hold? Maya might detect some unusual transactions  on your account that the system will automatically put your account on hold. Maya uses enhanced security measures for your protection. If your account has been put on hold, please email the following to secure@maya.ph with the subject Account Reinstatement - Your Full Name (e.g., Account Reinstatement - Juan dela Cruz): Your Maya account number and the reason for your request to reinstate your account A primary ID A selfie while holding the same primary ID We’ll send you a confirmation once we receive your email. In most cases, we’re able to resolve account reinstatement requests within seven business days after receiving all the requirements. We’ll let you know if we need more time to process yours. If you encounter any issues or need more information, please call our support team. Visit our Contact Us page for details. Examples of primary IDs and government-issued IDs Passport