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What is good with Maya is that you can receive a cash-in rebate as long as your total cash-in amount for the month does not exceed ₱8,000.  If you haven’t reached the monthly ₱8,000 cash in threshold yet, you should receive your Cash In fee rebate in 1-3 business days. If you don’t, please contact the Maya support team: Go to your Profile on the app Tap Get help Scroll to the bottom then tap Chat with us Tap Maya support and Start a new chat Choose a topic Tap No when asked if the article was helpful Tap Raise a ticket or Chat with an agent You’ll only stop receiving rebates for cash in amounts that go beyond this limit. For example, if your total cash in amount for the month reaches ₱9,000, you’ll still receive your rebate for the first ₱8,000. Only the remaining ₱1,000 will be subject to the no-rebate 2% convenience fee. This means you’ll receive a total rebate worth ₱160 (which is 2% of ₱8,000) and pay a total no-rebate 2% convenience fee worth ₱20 for the remaining ₱1,000....

How can I change my GCash MPIN? From time to time it is better to change your MPIN for your account security. To ensure the security of your account, it is recommended to change your MPIN regularly, like every three months. You can also use face verification to recover your account if you forget your MPIN. Change your MPIN Learn how to change your MPIN below: 1. On your Gcash homepage, tap Profile > Settings 2. Tap Change GCash MPIN 3. Enter your current MPIN 4. Set and verify your new MPIN then tap Submit 5. You will be led to a page that confirms the change of your MPIN Reset your MPIN Learn how to reset your MPIN below: 1. Open the GCash app, and tap  Forgot MPIN 2. Tap  Send Code  then enter the 6-digit OTP sent via SMS and tap  Submit 3. Prepare yourself for a selfie scan and tap  Next 4. Take your selfie scan then enter your New MPIN and tap  Submit 5. You will be led to a screen that confirms you have successfully reset your MPIN crredit:GCash Hel...

 A Facebook user posted and shared the new modus of a scammer pretending to work from GCash Department on his FB Wall. The caller sounds professional that you might fall into his trick. The scammer will tell you that upon checking on our GCash account someone is trying to make a loan or money request on our behalf. The caller will ask if you know the person who requested the transaction if not he will make a request for cancellation and assist you in keeping your safe account by asking for OTP's and/or other pertinent data from your account. Once you give your account details, they will hack your account. Therefore, never give your OTP's of your account details to anyone. That's the only way to prevent your account for being hacked by scammers. The official GCash team will never ask about your personal details of your personal account.

How to activate GCash Double Safe Security?  The GCash Double Safe Security feature is currently on limited release and is coming soon for all users. DoubleSafe Activation is only needed when you log in to a new device. What is GCash DoubleSafe? GCash DoubleSafe is a security feature of GCash that prevents unauthorized transactions through the use of a selfie scan (for fully verified users) or additional OTP (for non-verified users) to make sure that you are the only one with access to your GCash account on any device. How do I link my device with GCash DoubleSafe? Here is a summary of how to link your device with GCash DoubleSafe: credit:GCash 1. Open your GCasg App and input your mobile number. 2. Tap Send Code. 3. Enter the OTP. 4. Tap MPIN Login and enter your MPIN. 5. Prepare your selfie scan and tap next. 6. Take your selfie scan. Can I use other verification methods to access my account? If you are not yet verified, you will have to enter an additional OTP after keying in yo...

What to do if you did not receive top up or withdrawal in your GCrypto Account. Your GCrypto Top up or Withdrawal may be missing due to a GCash or PDAX downtime during your transaction. Please note that your transactions will be automatically credited to/from your GCash wallet in 2 business days. If you still didn't receive your GCrypto top up, submit a ticket and include the following information: Reference Number Date of transaction Amount of transaction What if  your buy or sell order did not reflect in your GCrypto wallet either because the transaction did not push through or there was an issue on PDAX end. Submit a ticket if your buy or sell order has not been reflected after 1 business day. Make sure to include the amount, date of transaction, and reference number so that we can assist you. Buy order did not reflect Sell order did not reflect Note: Use your GCash-registered email address when submitting a ticket to receive updates or follow up on your ticket. You can check ...

GCash has made our online payment easier. From Water and Electricity bills to purchasing from Lazada and/or Shopee GCash has been the easier mode of payment. If you encounter an error and cannot purchase from App Store via GCash the app  could be experiencing downtime. You may try your purchase again at a later time. Another possible reason is that your GCash registered mobile number may have been tagged as potential exposure to risk due to recent account activities. What do I do if my payments using my GCash Mastercard did not post and my GCash wallet was deducted? You can submit a ticket via the GCash Help Center. Note: Disputes under Mastercard will take a minimum of 7 business days to confirm merchant settlement (presentment). In case merchant settles, this may lead to chargeback handling which may initially take up to 45 days to process based on Mastercard guidelines. For disputes related to non-posting of payments using the Cash app, to whom should we reach out? You may rea...

How to sign-up for your business digitally to accept GCash QR payments? I am planning to sign-up our franchise business so we can accept GCash QR Payments from our physical and online buyers.  This digital application is currently open to new and existing business owners and signing up is for free. Before filling up the form, make sure your email is correct and avoid resubmitting another entry. An account executive will be automatically assigned to you. Fill out this Google Form and wait for GCash to reach out to you. GCash will assist you with enrolling your QR application and activating the QR Code. How do I activate my business? STEP 1:  Enter your merchant details in this  Google Form  and wait for a representative from GCash to contact you.    STEP 2:  Prepare and submit your business documents such as but not limited to:  DTI Certificate of Registration CIR Certificate of Registration Valid ID STEP 3:  Please wait for the advice of you...

In Col Financial when you buy a stocks you will be charged with P20 for each transactions while, GCash does not charge any transactional fees. This means that when you place a buy order or sell order on the platform, there are 0 fees.  However, their partner providers charge a small annual management fee applied to the total investments. This fee is automatically computed and incorporated into the daily NAVPU and market value of your investments. Please see the different annual trust fees for each fund listed below: GFunds is the investment marketplace feature of the GCash App that allows you to buy, sell, and manage investment products from trusted partner providers. ATRAM Trust Corp. and BPI Investment Management, Inc. are the two partner providers of GFunds. ATRAM Trust Corporation (ATRAM Trust) is the first stand-alone trust corporation in the Philippines. It received its license to operate in October 2016 from the Bangko Sentral ng Pilipinas (BSP). BPI Investment Management is...

You entered the wrong number while Cashing in with GCash-What to do. Ano ang gagawin pag nag-cashed in ka sa GCash gamit ang iba o maling numero. According to GCash, It would be best if you reach out to the wrong receiver of the funds to ask for the money back. GCash will do their best if this doesn't work, but please note that based on their policy, they will only be able to accommodate wrong cash-in reversal requests if the receiver is not a GCash user, or if only one digit is wrong and the wrong receiver has not used or withdrawn the money. Please  submit a ticket  and include the following details: GCash Mobile Number Correct Recipient Number Wrong Recipient Number Amount Date and Time of Transaction Transaction ID Picture of Receipt (if applicable) A GCash representative will get back to you within 24 business hours after you have sent your inquiry.  Note: For cashing in at Puregold branches, please coordinate directly with the Puregold store you cashed in ...

What to do if you didn't receive your money after you cashed in with GCash. Nag-cashed in ako sa GCash pero hindi ko na-receive  ang pera, anong gagawin? GCash assures that your money is safe with them. In cases when your transaction has not pushed through, they have safeguards in place to ensure that your purchase will either push through eventually or will be refunded to your GCash account. The transfer of funds may take a while. Please wait  around 5 minutes  just in case the transaction really pushed through. In the meantime, you can double-check your balance and Transaction History on the app. If you used PayPal, Western Union, or MoneyGram, please double-check that the reference number was correct.  Verify on the receipt, that the mobile number you entered was correct. If the mobile number is wrong, refer to this  article . If you haven’t received any money after you cashed in, follow these steps to check if your Cash In transaction was successful:  ...

Wanted to trade with Crypto Currency via GCash-GCrypto? I heard about Crypto Currency online and with "Ka Tunying" who is investing with Crypto Currency. I believe before investing with Crypto we need to study how it works by reading online information.  You are eligible to start using GCrypto if you are:At least 18 years old and a Fully Verified GCash App user. Updated with your user profile information within the last 3 years and with an active verified email address. Here is a step by step guide on how you can apply for a GCrypto account. Step 1: On the GCash App, tap View All Step 2: Tap GCrypto Step 3: Tap Get Started Step 4: For some users, you will be redirected to the Authentication screen. You will be receiving an OTP code in your registered mobile number. Enter the OTP code and tap Submit Step 5: Tap I Agree Step 6: Fill out the Risk Profiling questionnaire and tap Submit Step 7: Read through all the agreements (e.g. Terms and Conditions, Privacy Policy, etc.). and ...

If by any reason you decided to close or delete your GCrypto Account on GCash here is the step by step guide on how to do it. If you want to close your GCrypto account, make sure to zero out your trading wallet. You may request account closure by filing a ticket in the Help Center. When filing a ticket, follow these steps: STEP 1: Submit a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry. STEP 2: Input your GCash registered email address, full name and mobile number STEP 3: Input in the text box if you have additional information about your concern. STEP 4: Tap Submit If you wish to delete you GCash account as well, below is the complete tutorial. How can I delete my GCash account? When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no long...

Here's the tutorial on How to Buy and Sell Crypto Currency on GCash. I already tried paying items and bills on GCash but not yet tried GCrypto. GCrypto is a cryptocurrency trading product that’s available in the GCash app where GCash users would be able to browse, buy, sell, send, receive, and learn about various cryptocurrencies. Users are able to manage their cryptocurrency portfolio and browse the Coins Marketplace all in one app. The fees for buy and sell orders includes  GCrypto’s service and platform fee.  This fee is automatically computed and incorporated into the price displayed for the market value of your trades. Every 10 seconds, GCrypto updates the current live market value of Cryptocurrencies in the marketplace.   Here is a step by step guide on how you can sell Crypto.     Step 1:  On the GCash App, tap  View All Step 2:  Tap  GCrypto    Step 3:  Tap on your desired Crypto    Step 4:  Tap  Se...

If you are a regular GCash application user just like me who pays merchants, bills, sends andd received money from customers and does just about any service provided by GCash then getting a physical GCash card is a must so you can withdraw cash on the ATM if needed. However, according to GCash, starting March 7, purchasing the GCash Mastercard will be temporarily unavailable. For those with pending orders from February 18 onwards, you have to expect delays in the delivery due to the high volume of requests. GCash will send an SMS for more updates. GCash Card is only available to Fully Verified GCash users. The card costs Php 150 (+Php65 for the delivery fee). A customer is only allowed to avail a maximum of 3 cards per month. Here is a summary of how to apply for a GCash card. 1. On your GCash app, tap View All 2. Tap Cash out 3. Tap Deliver 4. Fill up the order form to proceed. Tap Next 5. Tap Pay (make sure you have enough balance) 6. A prompt will appear that you have successfully p...

Here's what you can do if you become a victim of a Scammer through GCash. Firstly, you will need to file a ticket to GCash Help Center. In 2021, I was a victim of a Scammer on Facebook Marketplace. I saw a post of a plant that is cheaper than the market price and thought it was legit because when I open the profile of the seller, I saw some legit-looking transactions. And so I pay P1,000 pesos for the plant and the seller told me she will already book with Lalamove and sent me a picture of a rider about to deliver my item. After two hours, no rider arrive at my place. And when I am about to make a follow-up on the seller that's the only time I realized I was blocked and scammed by her. So I file a complaint ticket to Globe GCash Help Center. In another instance, I was looking for a legit breeder since I wanted to buy a pomeranian puppy. I saw a post from someone pretending to have a kennel in Pampanga and asking me to deposit my payment via GCash. However, her GCash number is n...

I have been a victim of scammers on Facebook. Last year, I went to Facebook Marketplace to check the prices of my plant wishlist. The price of Philodendron SP Columbia by that time is P10,000 pesos per leaf. Then I saw a post on the Marketplace of a juvenile form for only P1,000. Since I really wanted to have the plant I paid the seller via G-Cash. The seller sent a picture of a Lalamove rider about to leave her place to go to my place. After an hour the rider is yet to arrive and so I check the seller's account only to find out that I was already blocked. Prevention is always the best way to protect yourself. Here are some tips on how to avoid being a victim of fake sellers before making a transaction:  Read seller reviews and check the following:  Dates on when the reviews were posted. If the reviews were created over a short period of time, these are fake reviews to immediately increase the seller’s rating Contains gibberish words or special characters. When this happens, t...

How can I withdraw from my GCrypto Trading Wallet? Here is the tutorial on How you can withdraw cash from your GCash-GCrypto  Wallet. The GCrypto Trading Wallet is a wallet, separate from your GCash wallet. It allows you to buy/sell crypto directly from/to fiat money (PHP).   Here is a step by step guide: Step 1: On the GCash App, tap View All Step 2: Tap GCrypto Step 3: Tap Withdraw Step 4: Enter your desired amount and tap Continue Step 5: Enter the OTP sent to your GCash registered number and tap Submit Step 6: You will now see the confirmation screen of your successful withdrawal from your GCrypto Trading Wallet. To view your crypto assets, tap See More on your GCrypto Dashboard. Please take note that, you cannot transfer or buy crypto directly from your GCash Wallet. You must first top-up your GCrypto Trading Wallet and use that wallet to buy crypto. You can top-up your GCrypto Trading Wallet as long as you do not exceed your outgoing GCash limits. Here is a step by step...

What to do if someone made unauthorized transactions using your GCash account? Nowadays, scammers and hackers are all over the internet so we have to be careful of our Online Cash accounts. If there are an option for two-way authentication on our account then it is better to apply it to our account. Here are the step-by-step Tutorial How to Report Unknown Transaction/s in GCash: If you are aware of your hacker’s information (name and contact number), follow these steps to properly file a ticket: STEP 1: Reset your MPIN if you can still access your account. Learn how to reset your MPIN through How can I change my MPIN? STEP 2: Submit a ticket within fifteen (15) days if there was an unauthorized transaction on the app and 24 hours if your card(s) were included.       STEP 1: Submit a ticket to the Help Center. A GCash representative will get back to you within 24                hours to help you log in to your account. ...

You can use GCash apps even if you don't have Globe Mobile Number. From buying plants or pets online,  paying bills, paying the merchants on Facebook Marketplace, you can buy and receive payments via GCash App. It's good that registering with GCash can also be available for non-Globe numbers. Can I register a non-Globe PH mobile number? All Philippine mobile network users can enjoy all the GCash services, such as Buy Load, Send Money, Pay Bills, and more.  All PH network users whether Globe, Smart, SUN, or Talk N Text, must also go through the verification process to enjoy the full range of GCash services. However, some Android devices may not be able to download or update the GCash app via Google Play Store but you can download it directly from us. Follow these steps to download or update the latest version of the GCash app: Step 1: Go to your Phone Settings then tap Security or Biometrics and security. Step 2: Enable the installation from Unknown Sources or Install Unknown ...