How to Report GCash Scammer (Phishing)

Here's what you can do if you become a victim of a Scammer through GCash. Firstly, you will need to file a ticket to GCash Help Center.

In 2021, I was a victim of a Scammer on Facebook Marketplace. I saw a post of a plant that is cheaper than the market price and thought it was legit because when I open the profile of the seller, I saw some legit-looking transactions. And so I pay P1,000 pesos for the plant and the seller told me she will already book with Lalamove and sent me a picture of a rider about to deliver my item. After two hours, no rider arrive at my place. And when I am about to make a follow-up on the seller that's the only time I realized I was blocked and scammed by her. So I file a complaint ticket to Globe GCash Help Center.

In another instance, I was looking for a legit breeder since I wanted to buy a pomeranian puppy. I saw a post from someone pretending to have a kennel in Pampanga and asking me to deposit my payment via GCash. However, her GCash number is not verified and she even made some tutorials on how I can pay for an unverified GCash account. Before the transactions were made I already got a hint from the Dog Lovers group that the seller might be a scammer. So I ask her if I can visit her Kennel since I am also on my way to SM Pampanga but she refused and told me that the puppy was already sold.

Follow these steps if you think you’ve been a victim of phishing:

STEP 1: File a ticket on the GCash Help Center. A GCash representative will get back to your report within 24 hours.

STEP 2: Enter your email address and GCash-registered Full Name

STEP 3: In the GCash-registered Mobile Number field, enter the GCash number you are trying to report.

STEP 4: Select My GCash Account as the Concern CategoryAfter selecting My GCash Account, select I want to report an account involved with fraudulent activity

STEP 5: In the Explain your concern field, indicate the following details:The email address, phone number and/or profile of the sender

The link sent to you where your GCash details are being requested

STEP 6: In the Attachments field, attach the following:Screenshots of the email/message sent to you
The URL link that was sent to you

STEP 7: Submit the ticket and check your email within the next 24 hours for updates from our live agent.

You will receive a ticket number that you may use to follow up on your concern through the GCash Help Center.

Yoa can file a ticket to GCash Help Center, HERE!

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