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How to Report GCash Scammer (Phishing)

Here's what you can do if you become a victim of a Scammer through GCash. Firstly, you will need to file a ticket to GCash Help Center.

In 2021, I was a victim of a Scammer on Facebook Marketplace. I saw a post of a plant that is cheaper than the market price and thought it was legit because when I open the profile of the seller, I saw some legit-looking transactions. And so I pay P1,000 pesos for the plant and the seller told me she will already book with Lalamove and sent me a picture of a rider about to deliver my item. After two hours, no rider arrive at my place. And when I am about to make a follow-up on the seller that's the only time I realized I was blocked and scammed by her. So I file a complaint ticket to Globe GCash Help Center.

In another instance, I was looking for a legit breeder since I wanted to buy a pomeranian puppy. I saw a post from someone pretending to have a kennel in Pampanga and asking me to deposit my payment via GCash. However, her GCash number is not verified and she even made some tutorials on how I can pay for an unverified GCash account. Before the transactions were made I already got a hint from the Dog Lovers group that the seller might be a scammer. So I ask her if I can visit her Kennel since I am also on my way to SM Pampanga but she refused and told me that the puppy was already sold. How to Report GCash Scammer (Phishing)

Follow these steps if you think you’ve been a victim of phishing: 

STEP 1: File a ticket on the GCash Help Center. A GCash representative will get back to your report within 24 hours.

STEP 2: Enter your email address and GCash-registered Full Name

STEP 3: In the GCash-registered Mobile Number field, enter the GCash number you are trying to report.

STEP 4: Select My GCash Account as the Concern CategoryAfter selecting My GCash Account, select I want to report an account involved with fraudulent activity

STEP 5: In the Explain your concern field, indicate the following details:The email address, phone number and/or profile of the sender

The link sent to you where your GCash details are being requested

STEP 6: In the Attachments field, attach the following:Screenshots of the email/message sent to you
The URL link that was sent to you

STEP 7: Submit the ticket and check your email within the next 24 hours for updates from our live agent.

You will receive a ticket number that you may use to follow up on your concern through the GCash Help Center.

Yoa can file a ticket to GCash Help Center, HERE!

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