Maya Account was Declined- What to do

 What to do if your Maya Account is declined or put on hold? Maya might detect some unusual transactions  on your account that the system will automatically put your account on hold.

Maya uses enhanced security measures for your protection. If your account has been put on hold, please email the following to secure@maya.ph with the subject Account Reinstatement - Your Full Name (e.g., Account Reinstatement - Juan dela Cruz):

1. Your Maya account number and the reason for your request to reinstate your account
2. A primary ID
3. A selfie while holding the same primary ID

We’ll send you a confirmation once we receive your email. In most cases, we’re able to resolve account reinstatement requests within seven business days after receiving all the requirements. We’ll let you know if we need more time to process yours.

If you encounter any issues or need more information, please call our support team. Visit our Contact Us page for details.

Examples of primary IDs and government-issued IDs

• Passport
• Driver’s license
• NBI clearance
• PRC ID
• Unified multi-purpose ID
• Postal ID with QR

Maya will only use the information, photo, and government-issued ID you will be providing us via email to verify your identity, investigate the details of your account, review your related transactions, and authorize your request for account reinstatement.

If you have any questions or concerns related to your privacy or if you wish to exercise any of your rights as a data subject, you may reach their privacy office through dpo@maya.ph.