Duplicate Maya Account- What to do?

If you open an account to Maya and it was tagged as 'Duplicate', it means that an account with the same name and date of birth already exists. The 'Duplicate'” account will have limited transactions. Please note that you can only register one Maya account per person.

What to do?

You can request to have your accounts reconciled by calling Maya through their hotline (02) 8-845-7788, or toll-free *788 using a SMART mobile number, available 24/7.

As part of company's verification and validation process, you will be asked questions related to you to ascertain your identity during your call.

My Maya account is tagged as a duplicate. What do I do?

This happens when Maya find an existing Maya account with the same information. We can solve it in 3 easy steps:

Step 1-Get in touch with our customer support team:

Go to your Profile on the app
Tap Get help
Scroll to the bottom then tap Chat with Maya
Choose a topic
Tap No when asked if the article was helpful
Tap Raise a ticket or Chat with an agent

Comments

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