Maya Tutorial: I did not received my Cash In rebate

What is good with Maya is that you can receive a cash-in rebate as long as your total cash-in amount for the month does not exceed ₱8,000.  If you haven’t reached the monthly ₱8,000 cash in threshold yet, you should receive your Cash In fee rebate in 1-3 business days. If you don’t, please contact the Maya support team:

1. Go to your Profile on the app
2. Tap Get help
3. Scroll to the bottom then tap Chat with us
4. Tap Maya support and Start a new chat
5. Choose a topic
6. Tap No when asked if the article was helpful
7. Tap Raise a ticket or Chat with an agent

You’ll only stop receiving rebates for cash in amounts that go beyond this limit.

For example, if your total cash in amount for the month reaches ₱9,000, you’ll still receive your rebate for the first ₱8,000. Only the remaining ₱1,000 will be subject to the no-rebate 2% convenience fee.

This means you’ll receive a total rebate worth ₱160 (which is 2% of ₱8,000) and pay a total no-rebate 2% convenience fee worth ₱20 for the remaining ₱1,000.