How to delete or close GCrypto account Tutorial

If by any reason you decided to close or delete your GCrypto Account on GCash here is the step by step guide on how to do it.

If you want to close your GCrypto account, make sure to zero out your trading wallet.

You may request account closure by filing a ticket in the Help Center.

When filing a ticket, follow these steps:

STEP 1: Submit a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.

STEP 2: Input your GCash registered email address, full name and mobile number

STEP 3: Input in the text box if you have additional information about your concern.

STEP 4: Tap Submit

If you wish to delete you GCash account as well, below is the complete tutorial.

How can I delete my GCash account?

When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in. Here is a sample of the login prompt that you will see.

The actual deletion of your data from our systems will be done after five (5) years, in compliance with R.A. 9160.

If you have an account that you no longer want to use, you will need to accomplish the Account Deletion Request Form and file a ticket in the Help Center to submit your documents. To delete your GCash account, follow these steps:

STEP 1: Settle any outstanding GCash dues such as GCredit prior to your request
We will not proceed with your account deletion request if there are any outstanding dues in your GCash account.

STEP 2: Download and accomplish the Account Deletion Request Form

Follow these steps to properly fill up your Account Deletion Request Form:Enter your Full Name
Input the GCash Registered Mobile Number of the GCash account you want to delete Select the document you wish to attach to confirm your identity

You can choose to attach either a photo of your Government-issued ID (i.e. NBI Clearance, SSS ID, UMID, Driver’s License, etc.) or your Passport.

If your full name is different from the document or ID you submitted, you need to attach an extra document to confirm your identity such as your marriage certificate, change of name deed or statutory declaration.If you requested your account deletion through an Authorized Representative, select the document you wish to attach to confirm the identity of your Authorized Representative

You can choose to attach either a photo of the Government-issued ID (i.e. NBI Clearance, SSS ID, UMID, Driver’s License, etc.) or Passport of your Authorized Representative.

If your Authorized Representative’s name is different from the document or ID submitted, you need to attach a document to confirm the provided ID such as their marriage certificate, change of name deed or statutory declaration.

To learn more on how to delete your GCash Account, please visit Globe's Gcash website.