Lazada has a poor Seller Service

Lazada is making it hard for the seller to sell more and do business with them. At the start of our business with Lazada and during the first customer order, they assigned Lazada Express (LEX) as the logistic partner for that specific order. Then I google where to drop off the parcel but cannot find any LEX center in our location. Then LEX decided to pick up the order from our store and the item was eventually delivered to our customer. 

However, last week, we received an order from a customer from Batangas. But Lazada assigned Ninja Van as the logistics partner and this courier never attempted to come to our store to pick-up the item. We decided to drop the item to Ninjavan center but they did not accept the item.

So I decided to file a complaint at Lazada's Help Center, and after two days the status of the complaint says that the case was already resolved but as you can see below, no pick-up attempt has been made until as of this writing. The customer who paid for the items via GCash has been patiently waiting for almost two weeks now.

Hoping that Lazada will have a better Seller service. We are actually very happy with LEX on the way they schedule the pick-up of orderd from the store regularly. The problem arises when they choose NinjaVan to become our logistics partner.