I can't purchase in the App Store using GCash- What to do

GCash has made our online payment easier. From Water and Electricity bills to purchasing from Lazada and/or Shopee GCash has been the easier mode of payment.

If you encounter an error and cannot purchase from App Store via GCash the app could be experiencing downtime. You may try your purchase again at a later time. Another possible reason is that your GCash registered mobile number may have been tagged as potential exposure to risk due to recent account activities.

What do I do if my payments using my GCash Mastercard did not post and my GCash wallet was deducted?

You can submit a ticket via the GCash Help Center.

Note: Disputes under Mastercard will take a minimum of 7 business days to confirm merchant settlement (presentment). In case merchant settles, this may lead to chargeback handling which may initially take up to 45 days to process based on Mastercard guidelines.

For disputes related to non-posting of payments using the Cash app, to whom should we reach out?

You may reach out to Apple Support for faster validation of purchases, order statuses and processing of refund if necessary.

 If my Apple Account gets compromised, will the fraudster be able to make purchases using GCash?

Yes. GCash, like other payment methods you may have linked, is part of the channels your Apple Account takes funds from for payments. Please secure our Apple ID to avoid fraudsters from compromising your account.

You may also submit a ticket via the GCash Help Center to request for deactivation for account purchases in your Apple account that use your GCash.

credit: GCash