How to Delete eGov Super App Account Tutorial

If you want to delete your account with eGov Super App, please follw the instructions below. How to delete or downgrade your eGov Super App account?

Your eGov PH Account can be deleted or downgraded directly through the Super App. Simply go through these steps:

Step #1: Log-in your account
Step #2: Click:Account → Settings → Account Settings → Access and Control
Step #3: Choose either to “Downgrade” of “Delete” your Account
Step #4: Indicate the Reason
Step #5: Click the Red Button
Step #6: Validate through Face ID
Step #7: Enter the Received One-Time Pin

Can I transfer my information from one Mobile Number to Another?

No. The eGov PH follows a ‘One Mobile Number per PhilSys Number’ Policy; which means that users cannot have two Mobile Numbers as accounts at the same.

If the user has to transfer information to a new Mobile Number, we advise the following procedure:Step #1: Delete your current account
Step #2: Register your other Mobile Number as new account
Step #3: Accomplish the Authentication Process
Step #4: Continue enjoying the eGov PH Super App with your new account

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