Paano magbalik o magsoli ng item sa Shopee Tutotrial! If you received an item from Shopee like that is different from the one posted then you can now return it to the seller.
Just last week, I ordered a rechargeable grass mower from Shopee Seller and the description is 24/42 watts but what has been delivered to me is only 12 watts battery. In this situation, I can make a case and return it to the seller.
Change of Mind is a new return & refund reason that allows you to return products if:
- The product is different than expected
- The fit & style of the product doesn’t suit you
- The product has a better price somewhere
- You don’t need the product anymore
Change of Mind returns are allowed only for eligible products and must be requested within the Shopee Guarantee Period.
To return your order
Make sure to ship out the item within 5 days. Failure to ship within 5 days will automatically result in the cancellation of your request. Items should be packaged properly according to Shopee Guidelines. Learn more about returning the order.
For Local Marketplace, the Seller has a max of 3 days to respond and complete the quality check of the item/s from the time the parcel was received by the Seller.
Get your refund
Learn about how long will it take to receive your refund.For the Refund Only solution, you will be refunded once Shopee approves the request.
For Local Marketplace, once the Seller has received and validated the returned item, you will receive a notification about the request approval and instructions on how to get your refund payment via in-app push notification or email.
For Shopee Mall and Overseas, once the Shopee Warehouse has received and validated the returned item, your refund will automatically be credited to you.
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